Privacy Policy
Last updated: August 6, 2026
Welcome to QOVO ("we," "our," or "us"). QOVO is a platform connecting clients with certified vehicle inspectors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile application, and services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Law of Ukraine on Personal Data Protection.
2. Who We Are
Data Controller: QOVO. Contact email: support@qovo.app. Website: qovo.ai. If you have any questions about how we handle your data, or wish to reach our data protection contact, please contact us at the email above.
3. What Data We Collect
Depending on how you use QOVO, we may collect the following personal data. Account & Identity: full name, email address, phone number, profile photo, date of birth (for identity verification). For Inspectors: professional documents and certifications, service area and availability schedule, bank account or payout details (processed via Stripe), inspection history and ratings. For Clients: vehicle information (make, model, VIN), order history and inspection reports, payment information (processed via Stripe — we do not store card details). Usage Data: device type, operating system, app version, IP address, location data (when permission is granted), in-app behavior and feature usage. Communications: messages exchanged between clients and inspectors via in-app chat, and support requests.
4. How We Use Your Data
We process your personal data for: service delivery (to facilitate bookings, inspections, payments, and report delivery); account management; identity verification; payments (processed securely via Stripe); notifications (order updates, messages, and system alerts); safety & trust (to detect fraud and ensure platform integrity); legal compliance with EU and Ukrainian law; and service improvement. Legal bases under GDPR include contract performance, legitimate interests, legal obligation, and consent for marketing and optional features.
5. Data Sharing
We do not sell your personal data. We share it only with the service providers that operate parts of QOVO on our behalf, and only with the data each one needs. Payments and payouts: Stripe processes card payments, inspector identity verification (KYC), and payouts to inspectors. Reports and dictation: when an inspector writes or dictates inspection notes, Anthropic (Claude) processes the text to help produce the structured report, and Groq transcribes voice recordings into text — neither provider uses your data to train its models. Messaging and notifications: Twilio sends SMS one-time codes and Google (Firebase) delivers push notifications. Email: Google Workspace sends transactional email such as confirmations and password resets. Maps and addresses: Mapbox converts addresses into map locations. Hosting and operations: Hetzner hosts the servers and stored data within the EU, GitLab hosts our source code and build systems, and we use self-hosted error monitoring to keep the service reliable. We also disclose data to law enforcement or regulators where required by law. All of these providers are bound by data processing agreements and may use your data only on our instructions. International transfers: some providers are located in the United States (Stripe, Anthropic, Groq, Twilio, Google, Mapbox, GitLab). Where your data is transferred outside the European Economic Area, we rely on the European Commission's Standard Contractual Clauses — and, where the provider is certified, the EU–US Data Privacy Framework — to ensure it receives an equivalent level of protection. You can ask us for a copy of the safeguards in place by contacting support@qovo.app.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Account data is retained for the duration of the account plus 3 years after deletion. Inspection reports are retained for 5 years for legal and dispute purposes. Payment records are retained for 7 years to comply with financial regulations. Chat messages are retained for 2 years. You may request deletion of your data at any time.
7. Data Storage & Transfers
Your data may be stored and processed in the European Union and Ukraine. If data is transferred outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
8. Your Rights
Under GDPR and Ukrainian data protection law, you have the right to: access (request a copy of your personal data); rectification (correct inaccurate or incomplete data); erasure (request deletion — "right to be forgotten"); restriction (limit how we process your data); portability (receive your data in a structured, machine-readable format); objection (object to processing based on legitimate interests); and withdraw consent at any time. To exercise any of these rights, contact us at support@qovo.app. We will respond within 30 days. EU residents may also lodge a complaint with their local Data Protection Authority.
9. Cookies
Our website uses cookies to ensure functionality, analyze traffic, and improve user experience. We use strictly necessary cookies (required for the website to function), analytics cookies (to understand how visitors use the site), and preference cookies (to remember your settings). You can manage your cookie preferences through our cookie banner or your browser settings.
10. Children's Privacy
QOVO is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will delete their data promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via email or an in-app notification and update the "Last updated" date at the top of this page. Continued use of QOVO after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Email: support@qovo.app