Payment & Refund Terms
Last updated: July 24, 2026
These terms explain how payments are processed on QOVO, the conditions and procedure for refunds, who receives the payment, and what services are offered. QOVO is a platform that connects clients with independent vehicle inspectors. The seller of the inspection service is the inspector; QOVO acts as a payment agent that accepts the client's payment for the inspector's service and passes it on to the inspector. Payments are handled by our payment partners: Stripe for payments in euro (EUR) and LiqPay for payments in Ukrainian hryvnia (UAH).
1. Payment
The client pays for an inspection directly in the QOVO application before the inspection begins, by bank card. Depending on the inspector's currency, the charge is processed through Stripe (EUR) or LiqPay (UAH); card data is entered on the payment provider's secure page and is never stored by QOVO. The displayed price is a minimum ("from"); the final amount is agreed with the inspector in the in-app chat and is what the client is charged. All prices include applicable taxes.
2. Refund Conditions
A refund may be requested if the paid inspection did not take place or was not provided in accordance with the agreed terms. Refunds are made to the same card used for payment, in the original currency of the payment.
3. How to Request a Refund
To request a refund, the payer contacts QOVO support in writing at support@qovo.app and provides: the payer's full name; the date, amount and payment ID; the payment method (LiqPay or Stripe); the reason for the refund; and contact details. A proof of payment (receipt or payment screenshot) must be attached. Requests are reviewed within a reasonable period, and an approved refund is returned to the card used for payment.
4. Payment Agent
The seller of the service is the inspector — an independent provider. Payments are received by the sole proprietor ФОП Мельник Денис Дмитрович, RNOKPP 3714506931, acting as a payment agent: it accepts the client's payment for the inspector's service and transfers it to the inspector. Contact email: support@qovo.app.
5. Payment Model (Agency)
QOVO does not resell the inspection and does not provide it itself — it provides the platform and payment handling. The above sole proprietor is entitled to accept payment for the services of independent inspectors. Each inspector agrees that their clients pay QOVO for the inspector's service, and QOVO pays the inspector out through its own account.
6. Services and Descriptions
Inspectors offer vehicle inspection services. Essential — a complete standardized QOVO inspection (28 standard checks) with photos and a structured report. Expert — fewer fixed checks plus the inspector's own diagnostics and evidence (endoscopy, OBD, video). Each inspector sets a minimum price; the final price is agreed in the chat before payment.
7. Currencies
Payments are made in the currency of the chosen inspector: euro (EUR) via Stripe for inspectors outside Ukraine, or Ukrainian hryvnia (UAH) via LiqPay for inspectors in Ukraine. The currency and the final amount are shown on the payment screen before the client confirms.
8. Contacts
For any questions about payments or refunds, contact QOVO support by email at support@qovo.app. Website: qovo.ai.